Terms, Conditions + Privacy Policy


Welcome to The Sourdough People website on SourdoughBread.ca, a dedicated online platform for sourdough bread enthusiasts. By accessing and using our website, you agree to adhere to our terms, conditions, and privacy policy, in compliance with Canadian e-commerce laws.

Content & Intellectual Property Rights

  • Ownership: All content on this site, including articles, images, and videos, is owned by The Sourdough People or licensed to us and is protected under Canadian and international laws.
  • Authorized Use: We grant a limited license for personal, non-commercial use of our content. Commercial use requires prior permission.
  • User Contributions: Your contributions to our community grant us a non-exclusive, royalty-free license to use and display such content.

User Data & Privacy

  • Data Collection: We collect personal information such as names, email addresses, and payment details for order processing and enhancing your online shopping experience.
  • Data Usage: Your data is used for fulfilling orders, customer support, and improving our services, adhering to PIPEDA standards.
  • Cookies & Tracking: Our website uses cookies for functionality and analytics. You can manage your cookie preferences in your web browser.

E-Commerce Operations: Shipping and Payments

  • Shipping Options: We offer shipping within Canada through Canada Post. Customers receive free shipping with sourdough starters and Xpresspost-tracked shipping with everything else.
  • Order Processing: Orders are processed promptly, and shipping times vary based on Canada Post nuances, weather, time of year, and destination within Canada. Once the order funds have cleared to us from the payment processor, then we ship your order immediately to you.
  • All Sales Are Final: As our products are prepackaged and food-related, all sales are final and on an ‘as-is basis’. The products you receive will look exactly the same, and be exactly the same, as the product photos and descriptions, please read them thoroughly.

User Conduct & Responsibilities

  • Community Interaction: Respectful and law-abiding behavior is expected in our digital community. We reserve the right to remove inappropriate or unkind content.
  • Account Security: You are responsible for maintaining the confidentiality of your account information.

Limitation of Liability & Warranty

  • No Warranties: Content and products are provided “as is.” We disclaim all warranties, express or implied.
  • Limited Liability: Our liability for any damages arising from your use of the site is limited.

Governing Law & Jurisdiction

  • Compliance with Canadian Law: All operations and legal matters are subject to Canadian law. Disputes will be resolved under Canadian jurisdiction.
  • Policy Updates: We may update these terms and conditions as needed. Significant changes will be communicated to users.

Privacy Policy

  • Data Security: We are committed to protecting your personal data with appropriate encrypted security measures.
  • Third-Party Data Sharing: Personal data is not sold or rented. It may be shared with trusted third-party service providers such as payment processors, for specific operational purposes under strict confidentiality agreements.
  • Children’s Privacy: Our website is not intended for children under 19, and we do not knowingly collect their personal data.

Consumer Protection & User Rights

  • Consumer Rights: We adhere to Canadian consumer protection laws, ensuring fairness and transparency.
  • User Data Rights: You have the right to access, correct, or delete your personal data upon request, in your account.
  • Marketing Communications: You can choose to receive or opt-out of our marketing communications according to your preferences.

Additional Legal Considerations

  • Intellectual Property Claims: We have clear procedures for addressing intellectual property infringement claims, ensuring respect for legal rights and creative work.


  • External Links: We are not responsible for the content or privacy practices of third-party sites linked to from our website.
  • Website Accessibility: We strive to make our website accessible to all users, to the best of our ability. Please let us know how we can improve accessibility for everyone if you notice a way we can improve.
  • Contact Information: For any privacy concerns or data-related requests, please contact us through the provided channels on our website.

If you have any questions or need further information regarding our terms, conditions, and privacy policy.

Email – legal@sourdoughbread.ca